Last updated September 12, 2026
Terms & Service Policies
These terms explain what customers can expect when ordering porch decorating or event services from Autumn Entry Co., operated by New Holiday Lighting.
Orders and payment
Porch orders are confirmed after the full balance is paid. Prices, travel fees, selected additions, and optional removal appear during checkout. Addresses 16–20 driving miles from our service origin require a minimum $275 package and decor order; travel and removal fees do not count toward that minimum. Addresses beyond 20 miles require manual approval.
Installation scheduling
Customers do not select an installation date during checkout. After payment, Autumn Entry Co. reviews the order and confirms the assigned date. Please provide safe, reasonable access to the installation area. You do not need to be home when the porch is accessible.
Seasonal products and substitutions
Pumpkins, gourds, mums, and other natural products vary in color, shape, and size. Comparable varieties, colors, or items may be substituted when local farm inventory changes. Package quantities are minimums unless otherwise stated.
Changes, cancellations and refunds
Contact us as soon as possible if plans change. Eligibility for a change, credit, refund, or reschedule depends on notice, products already purchased or reserved, work already completed, and the type of service. No change is final until Autumn Entry Co. confirms it in writing.
Weather and access
Installations may be moved when lightning, high winds, flooding, unsafe surfaces, blocked access, or another hazardous condition is present. Customers are responsible for clearing reasonable porch and driveway access and identifying fragile surfaces or restrictions before arrival.
Product care and replacement
Customers are responsible for following the care guidance provided on the website. If a pumpkin rots within three days of installation, contact us promptly with a photo so we can arrange one comparable replacement. Damage caused by weather, animals, moving the display, neglect, or conditions outside our control is not guaranteed.
Season-end removal
The optional $35 removal service covers pumpkins, gourds, mums, and other seasonal perishables from the original installation. Customers who purchased removal should contact Courtney when ready so a removal date can be arranged. Nonperishable decor belongs to the customer.
Photos and communication
Marketing photos are used only when permission has been granted. Operational photos may still be retained with the order to document delivery, installation condition, replacement claims, or completion. Customers who opt into text updates may reply STOP to opt out.
Pumpkin parties
Custom event quotes depend on guest count, activity, supplies, location, setup, cleanup, and timing. Event dates are reserved after full payment. Children must be supervised by a responsible adult. Additional event details are provided in our Event Service Policies.
Questions
Contact autumnentryco@autumnentryco.com or call 717-3-AUTUMN (717-328-8866) before ordering if you have questions about these policies.